EVOKING THE RICH AFRICAN TRADITION, THE TRAX JALABIYA ENHANCES THE ART, LIFESTYLE AND CULTURE THROUGH ATTENTION TO THE MOST MINUTE DETAILS.
We are consistent with the delivery of top-notch luxury products to all our customers. We make sure to deliver exact sizes, colors, and designs. However, in cases where an error has occurred. Here’s what applies:
- To avoid deductions, you have 7 days after the delivery date of your order to return it. charge.
- The items must have all their labels and be in perfect condition. Also, note that you will bear the cost of shipping the items back to us.
- Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
- Shipping charges for all returns must be prepaid and insured by you.
- You are responsible for any loss or damage to the product during shipment.
- We do not guarantee that we will receive your returned item if damaged.
- Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
The products we offer on our site are for global consumption and use as we derive joy in making our customers look fashion-fit and trendy with our exceptional collections.
AVAILABILITY OF PRODUCTS
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any monies that you might have paid.
WITHDRAWAL OF ORDER
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. While we will make our best efforts to always process all the orders, there may be exceptional circumstances that make it imperative to withdraw an order after we have sent an Order Confirmation.
Subject to availability, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) by the delivery date set out on the Order Confirmation page. If no estimated delivery date is specified, we’ll deliver your order within 10 working days after completing the ordering process.
Reasons for delay can include:
- Customization of products
- Specialized items
- Unforeseen circumstances
- Delivery area
If for any reason whatsoever, we cannot meet the delivery date, You will be kept informed thereof and offered a choice of either continuing with the purchase by setting an extended delivery time or canceling the order with a full refund of the price paid. Please note, however, that we do not deliver on Sundays.
For these terms, the "delivery" shall be deemed to have occurred or the goods shall be deemed to “have been delivered” upon signing for receipt of the products at the agreed delivery address.
The Products will be at your risk from the time of delivery.
Ownership of products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is the latter.
If we are unable to deliver the goods after two attempts, we will contact you to rearrange the delivery on another mutually convenient day. Please note that delivery cost applies per number of delivery trials.